Unused data by telecom subscribers must be rolled over in subsequent subscriptions, the Nigeria Communication Commission (NCC) has said.
This was disclosed in a statement signed by the agency’s spokesperson, Ikechukwu Adinde, on Thursday.
The statement said the agency reached the conclusion at the regular bi-annual meeting with senior executives of telecommunication companies on complaints management.
The meeting, which was held virtually, focused on consumer relations and complaint management processes.
The commission and telecom service providers will hold follow-up discussions on the fair usage policy on unlimited data bundles/data rollover.
This will provide a clearer explanation and better understanding of the processes and procedures of the policy for the benefit of the consumers.
“The commission hereby wishes to restate that its direction of June 2018 to service providers to commence implementation of data rollover from 26 June 2018, remains in force,” it said.
“In other words, a subscriber’s unused data must be rolled over to his/her subsequent data subscription. Therefore, the commission urges service providers to continue to inform and educate subscribers on the procedures and processes for data rollover,” it added.
The NCC and the telecom service providers agreed that the compensation policy should be revisited and complied with at all times.
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